Save time, empower your teams and effectively upgrade your processes with access to this practical Presence-Based Contact Routing Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Presence-Based Contact Routing related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

 

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The Toolkit contains the following practical and powerful enablers with new and updated Presence-Based Contact Routing specific requirements:

STEP 1: Get your bearings

Start with…

  • The latest quick edition of the Presence-Based Contact Routing Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Presence-Based Contact Routing improvements can be made.

Examples; 10 of the standard requirements:

  1. What actually has to improve and by how much?

  2. What would be the goal or target for a Presence-Based Contact Routing’s improvement team?

  3. What are your current levels and trends in key measures or indicators of Presence-Based Contact Routing product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

  4. What is the purpose of Presence-Based Contact Routing in relation to the mission?

  5. Who have we, as a company, historically been when we’ve been at our best?

  6. Who is the main stakeholder, with ultimate responsibility for driving Presence-Based Contact Routing forward?

  7. What is the total cost related to deploying Presence-Based Contact Routing, including any consulting or professional services?

  8. How can we become more high-tech but still be high touch?

  9. What are the agreed upon definitions of the high impact areas, defect(s), unit(s), and opportunities that will figure into the process capability metrics?

  10. Was a cause-and-effect diagram used to explore the different types of causes (or sources of variation)?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Presence-Based Contact Routing book in PDF containing requirements, which criteria correspond to the criteria in…

Your Presence-Based Contact Routing self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Presence-Based Contact Routing Self-Assessment and Scorecard you will develop a clear picture of which Presence-Based Contact Routing areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Presence-Based Contact Routing Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Presence-Based Contact Routing projects with the 62 implementation resources:

  • 62 step-by-step Presence-Based Contact Routing Project Management Form Templates covering over 6000 Presence-Based Contact Routing project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Assessment: Assumptions Analysis -what assumptions have you made or been given about your Presence-Based Contact Routing project?
  2. Source Selection Criteria: Do you have a plan to document consensus results including disposition of any disagreement by individual evaluators?
  3. Activity Duration Estimates: Explain the four frames of organizations. How can they help Presence-Based Contact Routing project managers understand the organizational context for their Presence-Based Contact Routing projects?
  4. Duration Estimating Worksheet: Value Pocket Identification & Quantification What Are Value Pockets?
  5. Quality Metrics: Did the team meet the Presence-Based Contact Routing project success criteria documented in the Quality Metrics Matrix?
  6. Activity Duration Estimates: What is PMP certification, and why do you think the number of people earning it has grown so much in the past ten years?
  7. Stakeholder Management Plan: Have all involved stakeholders and work groups committed to the Presence-Based Contact Routing project?
  8. Planning Process Group: On which process should team members spend the most time?
  9. Assumption and Constraint Log: Are processes for release management of new development from coding and unit testing, to integration testing, to training, and production defined and followed?
  10. Procurement Audit: Has it been determined which shared services the procurement function/unit should be part of?

 
Step-by-step and complete Presence-Based Contact Routing Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Presence-Based Contact Routing project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Presence-Based Contact Routing project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Presence-Based Contact Routing project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Presence-Based Contact Routing project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Presence-Based Contact Routing project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Presence-Based Contact Routing project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Presence-Based Contact Routing project with this in-depth Presence-Based Contact Routing Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Presence-Based Contact Routing projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Presence-Based Contact Routing and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Presence-Based Contact Routing investments work better.

This Presence-Based Contact Routing All-Inclusive Toolkit enables You to be that person:

 

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Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.