Ensure your organization works side by side with sales business Process Owners and key stakeholders to identify business process improvement opportunities, elicit business requirements, analyze and evaluate solutions options, and deliver business value through new system and process capabilities.

More Uses of the Process Owner Toolkit:

  • Centralize collaborate with Internal Audit and business Process Owners, and system owners in the testing of new software capabilities, programs and applications requirements.
  • Govern: partner with Process Owners to promote and support a culture of continuous process improvement and efficiency driving toward standardized practices.
  • Initiate: work in collaboration with operating companies, third parties, business Process Owners, and other partners to ensure consistency and effectiveness of incident response activities.
  • Arrange that your project acts as a liaison among sales stakeholders, Process Owners, and IT to provide strategic guidance for sales enablement initiatives, tools, and enhancements that help your organization achieve its goals.
  • Manage work with Process Owners on business process standardization using methodologies as Lean Six Sigma, before beginning RPA development.
  • Collaborate with product and Process Owners to challenge business stakeholders to creatively automate processes with new solutions and approaches.
  • Be certain that your organization provides strategic guidance to sales stakeholders, Process Owners, and IT for Sales Enablement initiatives, tools and enhancements that help your organization achieve its goals.
  • Collaborate with business Process Owners and data stewards to develop methods for synchronizing data entering organization systems.
  • Manage work with Process Owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions.
  • Manage work with Process Owners and partners to re engineering processes to be simple, forward thinking, repeatable, measurable, achievable and continuously improved.
  • Evaluate: proactively analyze trends in performance across it; collaborate with Process Owners and stakeholders to identify and implement process improvements to increase operational efficiency and customer satisfaction.
  • Assure your strategy complies; continuous improvements activities motivate you as the Process Owner of the Problem Management process to support your IT service Management journey.
  • Ensure you manage; lead Process Owner of the quality audit system; engage all levels and roles of site personnel in leading lead process and product quality audits driving toward leading behaviors that drive improvement in lagging results.
  • Support the transfer of new solutions or processes to ongoing operations, while working with the functional managers and/or the Process Owners.
  • Manage work with other Process Owners to ensure an integrated approach to the design, implementation, and coordination of interfaces between configuration management and other service management processes.
  • Be accountable for driving continuous improvement through gathering of improvement ideas from team members to deliver to the Process Owner for consideration.
  • Methodize: actively lead decision making with Process Owners, provide meaningful insights, and seek to understand the broader impact of current decisions.
  • Develop and maintain effective working relationships with business Process Owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
  • Lead: implement and maintain an internal reporting mechanism for intended (new or changed) personal data processing activities, to which business unit/Process Owners must adhere.
  • Provide consultation to end users and Process Owners with regard to data collection, analysis and creation of design verification and validation protocols and reports.
  • Be certain that your group estimates overall storage resource and budget requirements for Asset Management as input to the IT plan in conjunction with other Process Owners.
  • Collaborate with Process Owners/data owners to monitor data usage and foster trust in data by driving data quality by making sure procedures and rules adapt as data domains/sets expand or business requirements change.
  • Guide: design, develop and execute processes or projects and work with Process Owners or project team members throughout all phases of planning, implementation and control.
  • Facilitate the negotiation of the scope of the configuration management process in collaboration with CMDB governing structures, Process Owners, and IT Business stakeholders.
  • Grow make certain that corrective action plans are clearly defined, assigned to the correct Process Owners, monitored for progress/timely completion, and validated for accuracy and effectiveness prior to closure.
  • Liaise with business Process Owners to ensure effective communications and translation of technical requirements into business solutions.
  • Direct: effectively communicate security/endpoint related concepts to technical and non technical staff, acting as a key point of contact for business Process Owners.
  • Provide key information and advice to process leads, and process and business Process Owners in support of projects, enhancements, and day to day production support issues.
  • Pilot: work closely with Process Owners to ensure corrective action plans are in place and to remedy any gaps identified with internal controls.
  • Collaborate with internal audit and business Process Owners, and system owners in the testing of new software capabilities, programs and applications requirements.

 

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