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Toolkit Introduction



Welcome to the Help Desk toolkit.

Within this toolkit you will find lots of useful information that will not only help you update your knowledge and understanding of the Help Desk function, but also provide you with practical and usable materials for you to use within your working environment.

How it works

Follow the ‘Toolkit Roadmap’ to navigate your way

through the documents within the toolkit. This will direct

you through the relevant stages of managing your Help


Aim of the Toolkit

To provide an introduction to the Help Desk function

To provide a detailed overview of the Help Desk function

To explain the use of Help Desk tools

Categories: Help DeskNews