Customers always seem to want the latest advances in IT yet have to contend with stiff budgets. An IT-dependent customer has to work light, but also work smart as well. According to the ITIL® standard, to improve the effectiveness and efficiency of your IT system, you will need to implement Service Level Management or SLM.
A customer who is aware of the six ITIL® service supports will be able to adopt IT service so that his IT tools can function at their best. First, there is configuration management which is reliant on the CMDB or Configuration Management Database to control and manage infrastructure information. The second area of ITIL® service support is problem management which relies on a combination of active and proactive analysis to allow automatic problem identification. There is also incident management which permits definition of incident workflows that functions by combining states and transitions with defined and configurable business processes. Change management, on the other hand, allows management of changes in a coordinated fashion that will be aligned with the documented management procedures. Fifth is the service or help desk which attempts to ensure that ITIL® practices rely on the best known responses to incidents and fixes these within the time limit. Lastly, release management allows for all conclusions about the causes and proposed solutins of the incidents to be made.
ITIL® is essential since it attempts to improve IT service to the point that it functions in an effective and efficient manner, resulting in good quality of service on the whole.
Some of the known IT service best practices would be continuous improvement of IT service delivery; reduction of costs through the process of improvement; producing a higher level of efficiency; reduction of risks inherent to the business through rapid delivery of consistent and recoverable services; improve communication to create better working relationships within IT and business organizations; and foster the ability to succeed in business (among many others).
Though comprehensive IT management can be difficult to achieve, organizations can succeed in implementing ITIL® process if they can figure out the complexities that form part and parcel of it. IT management decision-makers must accept the fact that there is no easy way or quick fixes to solve a problem they have to pursue problem resolution one step at a time to iron out problems completely.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…