Work with other professional IT staff to develop and maintain technical procedures, documentation, and operational instructions and/or project or work order status.
More Uses of the Remote Desktop Services Toolkit:
- Initiate: on boarding new users and providing initial training in facilities and applications.
- Suggest knowledge base items as and when undocumented issues arise.
- Manage work with your compliance partner to provide support for security and compliance audits.
- Maintain computerized inventory of PC equipment through your support platform.
- Establish that your operation complies; problems through consideration with users, delivering remote technical support for Piedmont.
- Manage work with multiple vendors to place orders on IT equipment and services.
- Maintain daily communication with supervisor/lead on activities and tasks.
- Initiate: conduct research on desktop products in support of pc procurement and development efforts.
- Ensure you can think on your feet and can factor multiple data points to arrive at the best decision.
- Formulate: effective strategic thinking, problem solving, and collaboration methods and skills.
- Pilot: effortlessly engage with callers, actively listen, analyze need, and provide solutions.
- Be accountable for handling problem recognition, research, isolation, and resolution steps.
- Devise: review invoices and work with vendors when necessary to review invoices and services.
- Audit: an unanticipated problem was encountered, check back soon and try again.
- Coordinate work for large scale upgrades or replacements of hardware and/or software for organization wide.
- Think outside the box and come up with creative solutions for problems.
- Evaluate: effortlessly engage with callers, actively listen, analyze, and isolate tech issues.
- Coordinate: preference for an environment that encourages open communication and coordination.
- Maintain complete, timely and accurate record of network administration.
- Provide on the job training and knowledge transfer of internal processes.
- Assure your venture assess staff capabilities and identify appropriate development and training opportunities.
- Methodize: research new technologies and procedures to meet the needs of users in various departments organization wide.
- Govern: document first call resolution opportunities for other teams and customers to use.
- Provide a high level of customer and technical support to end users.
- Provide technical desktop support via remote connection tools and on site.
- Provide training to user groups on how to identify and prevent problems.
- Ensure you are self assured and know how to put people at ease in stressful conditions.
- Ensure you do cument; build rapport and elicit problem details from service desk customers.
- Secure that your organization complies; ramps up on new software quickly; learns in hours, becomes an expert in a few days.
- Use remote tools and diagnostic utilities to aid in troubleshooting.