?Request for City Council Committee Action from the Department of Information Technology
February 9, 2015
The Honorable John Quincy, Chair, Ways and Means
The Honorable Elizabeth Glidden, Chair, Committee of the Whole
Provision of Information Technology Services
Authorize proper City officials to:
a. ExecuteacontractwithOneNeckITSolutionsLLCforIT managed services with an initial term of five years with three 1-year options to renew and a total contract value not-to-exceed $22,025,000.
b. IncreasePillsburyWinthropShawPittmancontractC- 37373 by $642,000 for a dedicated transition resource.
c. Execute all necessary documents for transferring assets from Unisys to the City.
d. Approveanamendmenttothe2015budgetforthe Information Technology department to provide for
i. 33 FTEs for service desk and desktop services, and
ii. Costs associated with transition to a new service provider
August 16, 2013: Authorization to execute a contract with Pillsbury Winthrop Shaw Pittman LLP for outsourcing advisory services.
November 12, 2013: Approval to release RFP for Managed Information Technology Services, pending approval of the Permanent Review Committee.
Permanent Review Committee (PRC): Civil Rights Approval:
???Prepared by: Bob Arko, Contract Administrator
Submitted by: Otto Doll, Chief Information Officer
Approved by: Spencer Cronk, City Coordinator
Presenter(s) in Committee: Otto Doll, Chief Information Officer
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? February 11, 2014 ? ? January 30, 2015 ?
Policy Review Group (PRG): ? ? Financial Impact:
The transition to a new model for provision of information technology services is anticipated to result in a one-time cost in 2015 of $10,000,000 resulting from the need to provide redundant services as the services migrate from Unisys to One-Neck. Resources are available in the Information Technology internal services fund for this purpose and the 2015 budget will be amended to reflect the use of these funds. Subsequent years’ annual costs are anticipated to be approximately $3 million less than current costs, including costs associated with in-sourcing a portion of the services.
History: The City has outsourced some of its technology services since 2003. Under the existing outsourcing arrangement, the City has outsourced computing services, network services, security services, and service desk and desktop services. During the term of the agreement the contract was renegotiated twice, once in 2007 and again in 2010. The contract expires on December 31, 2015. As part of the last renegotiation, Council informed the Information Technology Department (IT) to issue a Request for Proposal (RFP) before expiration of the existing contract.
An RFP for Outsourced IT Services was issued on February 27, 2014. The RFP contained four service categories that IT contemplated for outsourcing – computing services, network services, managed security services, and service desk and desktop services. Eighteen companies responded to the RFP. After evaluating all sourcing options for the four service categories, IT recommends insourcing the service desk and desktop services category and outsourcing the computing services, network services, and managed security services categories to OneNeck IT Solutions LLC as reflected below.
The key benefits of awarding a contract for IT managed services to OneNeck are:
2. Competitivepricingrelativetomarketandmorefavorablethancompetitors. 3. Servicelevelsandcreditmethodologymorefavorablethancompetitors.
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control of standardized equipment and tools.
A summary of the contract terms with OneNeck are:
1. Termofagreementoffiveyearswiththree1-yearoptionstorenewatthepriceset forth in the contract
a. Insurancecoverage-$5Mgeneralliability,$2Mprofessionalliability,$5M network security and privacy
i. intellectual property infringement or misappropriation
ii. Claims by employees of OneNeck and its subcontractors iii. Losses or breach of certain data maintained by the City
4. CompliancewithotherCityconditionsandtermsuniquetothisagreement: a. $15Mintortliability
b. Breachesorlossofinformationnotcoveredbyfullindemnityarecappedat $25M
c. Performance bond of $10M
decisions in the City affect the contract.
included in the agreement or approved by the parties pursuant to an agreed process will not trigger the need for a written amendment. These include:
i. Project Definition Documents ii. Volume Changes
iii. Operational Changes
iv. Change Control Documents
training on upcoming products that provide interest and value to the City, excluding travel expenses.
To implement the City’s insourcing of the service desk and desktop services, 33 Full-Time Equivalent (FTE) positions shall be created and hired by IT. The functions and positions necessary to provide these services are:
IT Service Desk – 17 FTEs
• 3 service desk supervisors
• 10 service desk agents
• 1 configuration management coordinator • 3 business analysts
Desktop Support – 13 FTEs • 1 supervisor
• 9 support technicians • 3 windows engineers
IT Service Management – 2 FTEs
• 1 ServiceNow administrator • 1 business analyst
Support – 1 FTE
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• 1 contract administrator
After the transition period in 2015, the new sourcing strategy (both insourcing and outsourcing combined) is anticipated to result in an average 25% reduction in annual spending for the same services as compared to the current levels.
To facilitate the necessary insourcing and outsourcing activities, certain assets must be transferred from Unisys to the City. IT is requesting that the Council approve the execution of all necessary documents to transfer these assets.
To aid in the transition from Unisys, IT will be exercising an option under its existing contract with Pillsbury Winthrop Shaw Pittman to engage a dedicated transition resource. This resource will provide program management oversight of both insourcing and outsourcing activities. IT is requesting that Council approve an increase in the contract amount by $642,000 to retain this resource through the end of transition.
The SUBP goals identified in the RFP will not be met with the outsourcing contract; however the City will endeavor to meet racial equity goals through its staffing efforts for the new positions. IT partnered with CPED, NCR and HR to bring the philanthropic Creating IT Futures IT-Ready job program to Minneapolis for the February 9 – April 3, 2015 class. This 8-week, no-cost program helps populations that are under-represented in IT and individuals who are lacking in opportunity to prepare for, secure, and be successful in IT service desk and desktop careers. As a result of this program and other recruiting efforts, IT expects a diverse pool of potential candidates for these new positions.
Funding for immediate and future costs is available through a combination of fund balance in the Information Technology internal services fund and on-going allocation of costs across all City departments, with approximately 80% of the annual cost funded from the City’s General Fund. For the transition costs in 2015, the need for an additional $10 million in funding is identified due to the overlap of services that will occur as the contract with Unisys sunsets and OneNeck takes over. At the same time, new staff will be brought on board for training to insure that services can be provided internally when the Unisys contract ends on December 31, 2015. In years 2016 and beyond, the average annual cost (including the cost of staff for the in-sourced services) is projected to result in savings of at least $3 million as compared to the current cost. These on-going operational costs will continue to be allocated across the City departments as they are currently.
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This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…