Coordinate with digital / technology teams to ensure the workforce management platform is receiving interval level and real time data from multiple sources as telephony platform, Salesforce service cloud, live chat platform.

More Uses of the Salesforce Toolkit:

  • Ensure you head; build workflows to track leads and campaigns in an integrated manner throughout core systems (Salesforce, Teradata, Lattice).
  • Use Salesforce to organize prospecting activities and keep track of sales tasks and milestones.
  • Be accountable for proving clear communication to stakeholders, team members and managers of project updates, key milestones and status progression.
  • Oversee: partner with marketers across multiple brands, external vendors and other key stakeholders to influence, develop and deploy integrated customer engagement journeys.
  • Coordinate: clear view on what constitutes top tier customer support and capable of executing on that view.
  • Evaluate: design, develop and maintain complex user roles, security, profiles, workflow rules, validation rules and, custom workflow, etc.
  • Head: effectively develop relationships with client executives and internal Salesforce stakeholders, at all levels.
  • Oversee Salesforce implementation and administration tasks for specific projects and day to day operations.
  • Capture client requirements by leading effective conversations with business and technical client teams.
  • Lead: effectively follow internal processes to track, manage, and log all activities in Salesforce.
  • Enable the Salesforce to adopt winning behaviors by providing training and access to sales content and assets.
  • Evaluate: champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders.
  • Ensure you outperform; used data loader to perform curd operations and bulk import or export of data from Salesforce.
  • Perform business requirements analysis and evaluate complex business and technical requirements and design solutions using Salesforce best practices.
  • Manage customer related contacts, tasks, contractual commitments and general information in Salesforce.
  • Be accountable for developing problem solutions by defining process flows and understanding Salesforce system capabilities.
  • Provide training and sales enablement, in collaboration with Product Management and Marketing, on sales and Salesforce processes, products/product launches and markets.
  • Lead support experimentation and occasional surveys needed to capture voice of customer.
  • Manage: quickly become an expert and front line support for sales and customer systems, processes, and data, especially Salesforce.
  • Create workflows and processes in support of strategies to concisely communicate approach and goals.
  • Organize: influence present and future products through competitive analysis, benchmarking, and evaluating current and future market trends.
  • Align with key initiatives as master data management, Salesforce integration, complex systems initiative (strategy team), etc.
  • Ensure you reorganize; understand business and Salesforce solution concepts and technology in order to identify and interpret client challenges and pain points.
  • Be accountable for understanding client business process and potential constraints budget, timeline, expertise, etc.
  • Be accountable for developing reports, dashboards, and processes to continuously monitor data quality and integrity.
  • Be accountable for providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications through your Sales Operations Case Queue.
  • Ensure accurate quote and contract data in Salesforce for quote to cash, order management and clean reporting and analysis.
  • Standardize: conduct requirement analysis, develop strategies, and execute test cases through function maps.
  • Identify: design, implements, and monitor the progress of initiatives and milestones to ensure timeliness and deliverables are met.
  • Head: communication achieve goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts.

 

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