Running a balanced scorecard system for measuring performance in any organization need not require you to design or come up with your own devices for inputting, documenting and processing the necessary information of your company. You can use a pre-existing template on the balanced scorecard system or let it guide you in designing a customized one based on your preferences. The pre-installed templates you can choose from, however, leverage on an approach termed as outside-in which maintains focus on the upstream processes that then leads to downstream results. As such, you can set upstream measures for your targets on the templates based on the type of desired result that is downstream in nature.

In such a template, several processes and key steps work to bring you to your desired output. First, the template will require you to input the type of end result you would want to achieve. Next comes identifying the different services and activities that require performance in order for the customers and clients to see the end result. After which, you need to define the corresponding internal and external measures of performance to correlate what you can do with how the customer judges your output to be, and identify the pairing up of both external and internal measures. Finally, you have to determine the type of relationship (in both strength and form) that results between each pair. All these key processes may sound a bit overwhelming at first, but will definitely be a whole lot easier once you get your hands on and familiarize yourself with the templates.

 

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