Assure your organization helps organizations understand best practices around advanced cloud based solutions, and how to migrate and modernize existing workloads to the cloud.

More Uses of the Service Catalog Toolkit:

  • Ensure stakeholders have worked with and understand the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability.
  • Increase knowledge and skills related to technologies and systems Continuously enhance your approach, support and delivery of improved technologies.
  • Be accountable for ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
  • Be certain that your organization promotes the development of the shared services portion of the business and capital plan and oversees the execution of strategic and critical projects with focus on planning and quality of delivery.
  • Arrange that your organization maintains and continuous improvement of processes, standards, policies, working methods, and tools using Agile and ITIL best practices.
  • Initiate: monitor relevant metrics to identify and assess potential improvement opportunities and evaluate impact of changes.
  • Develop and maintain the IT Service Catalog Work across management and teams to establish and maintain specific processes and procedures for service intake.
  • Ensure your organization promotes and facilities coordination and cooperation among peers; encourages teams to drive results and meet goals.
  • Control: effectively deal with frustrated clients from a non technical perspective, while having the knowledge to properly handle a multitude of situation in an ever changing environment.
  • Establish that your organization participates in project review to understand accuracy of project deliverables and incorporate feedback to help improve the planning process.
  • Analyze current processes and transaction flows to identify opportunities to leverage technology solutions to enhance service quality and harmonize processes globally.
  • Manage work with other department managers to design solutions and improve data quality, security, and compliance and extend current capabilities and offerings to customers.
  • Confirm your organization leads functional workshops, gathers detailed requirements, and ensures technology design and solutions are aligned with business requirements.
  • Initiate: close new business deals by leading and coordinating requirements; developing and negotiating contracts; integrating contract requirements with operations.
  • Make sure that your organization identifies and recommends opportunities for service quality improvement and cost savings to department leadership.
  • Facilitate the consolidation of KPI data and analyse findings; recommend and deliver solutions to address emerging challenges and opportunities.
  • Secure that your organization develops and maintains a long term IT Strategic Plan for your organization that establishes an enterprise wide approach to efficient and effective IT services and solutions delivery.
  • Be certain that your organization provides stewardship of IT resources and oversees the efficient and effective management of your organizations IT portfolio.
  • Collaborate with process and quality experts to establish appropriate Service Levels (SLAs) and Key Performance Indicators (KPIs).
  • Coordinate: it service delivery managers provide structure, guidance and support for budgeting, capital, and opex planning for delivery of service.
  • Make sure that your organization knows unit testing, system integration testing, performance testing, user acceptance testing, or any client specific testing.
  • Align and streamline Configuration Management efforts with the Incident, Problem, Change, Release, knowledge, Asset, and Service Catalog practices.
  • Confirm your organization ensures critical performance indicators are met for each account while exceeding all customer service expectations.
  • Direct: design, communicate, document and monitor implement and maintain procedures relating to Service Catalogue and/or service level management activities.
  • Make sure that your organization maintains day to day service desk operations; accountable for overall adherence of defined SLAs, and all key performance indicators (KPIs) and metrics.

 

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