It has been the mix of interest in self-service, self-help, social support, and knowledge management combined with the need to simultaneously reduce costs and improved service that have elevated the adoption of corporate IT self-service and service catalogs, consult reliable information technology service providers and information technology service suppliers for professional service about information technology. Coupled with, solutions center (service desk) your solutions center is your primary point of contact for those seeking technology assistance with at-provided services and supported learning spaces.
You can undertake a Service Catalog and Request Management project to provide a service catalog for viewing the details and relationships of IT and business services and adding new services to your service model, furthermore, your service solutions are designed around you, with the flexibility to provide system maintenance and lifecycle services that are the right fit for your business.
Each service shows the service description, delivery scope, service access, service hours, service support, service targets, service owner, and business owner.
Service catalog (or catalogue), is an organized and curated collection of any and all business and information technology related services that can be performed by, for, or within your enterprise, customer-facing services appear in the service catalog, and supporting services appear in the service portfolio.
Organizations that use IT in daily operations benefit from having an IT service catalog that defines and publishes available services, it service and support enables the effective use of technology for teaching, learning, research, and the administrative work of the organization by providing technology and mobility solutions, support, it content and communications, also, enhance employee productivity with easy-to-use software and devices that provide product search, category linking and robust charging capabilities, making service efficient and accurate.
Your organization will likely need additional categories to help organize service offerings that are provided to end users through the service catalog.
The service catalog is part of the service portfolio and includes only live services or services which are available for deployment in a service provider organization, also, services offered are clearly defined in the service catalog, including a description of the service, service owner, how to request the service, and how to get help with the service.
Want to check how your Service Catalog Processes are performing? You don’t know what you don’t know. Find out with our Service Catalog Self Assessment Toolkit: