Save time, empower your teams and effectively upgrade your processes with access to this practical Service Delivery Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Delivery related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Service Delivery specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Service Delivery Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 696 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Delivery improvements can be made.
Examples; 10 of the 696 standard requirements:
- If you had to rebuild your organization without any traditional competitive advantages (i.e., no killer a technology, promising research, innovative product/service delivery model, etc.), how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?
- Does your organization have a customer service orientation (for example, periodic focus groups, client satisfaction surveys, exit interviews, and efforts to streamline service delivery)?
- For any given service area, what significant social values, beyond cost, capacity, and quality of service delivery, might be affected by a restructuring or a sharing of service delivery?
- Service Delivery: Are the security controls, service definitions and delivery levels included in the 3rd party delivery agreement implemented, operated and maintained by the 3rd party?
- Review availability, completeness and timeliness of reports from all service delivery points. how many reports should there have been from all service delivery points?
- How willing are legislators/accountants to trade certain control over budget detail for promises of improved service delivery that require great executive discretionary power?
- In an increasingly service-oriented world, best effort service delivery is not good enough. But how does the business know whether it is getting an adequate service?
- How does your organization find out about client experiences and expectations of its service delivery, and how is this information used to inform improvements?
- Do key performance indicators (kpis) enable the organization to assess how service delivery impacts on men and women from different backgrounds?
- Do you wish you had more visibility into whats happening across your service delivery organization to better prioritize customer issues?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Service Delivery book in PDF containing 696 requirements, which criteria correspond to the criteria in…
Your Service Delivery self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Service Delivery Self-Assessment and Scorecard you will develop a clear picture of which Service Delivery areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Delivery Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Delivery projects with the 62 implementation resources:
- 62 step-by-step Service Delivery Project Management Form Templates covering over 6000 Service Delivery project requirements and success criteria:
Examples; 10 of the check box criteria:
- Change Management Plan: What can you do to minimise misinterpretation and negative perceptions?
- Requirements Management Plan: Has the requirements team been instructed in the Change Control process?
- Project Charter: Dependent Service Delivery projects: What Service Delivery projects must be underway or completed before this Service Delivery project can be successful?
- Procurement Audit: Are travel expenditures monitored to determine that they are in line with other employees and reasonable for the area of travel?
- Human Resource Management Plan: Are all key components of a Quality Assurance Plan present?
- Responsibility Assignment Matrix: Is it safe to say you can handle more work or that some tasks you re supposed to do arent worth doing?
- Human Resource Management Plan: Specific – Is the objective clear in terms of what, how, when, and where the situation will be changed?
- Quality Audit: Do the acceptance procedures and specifications include the criteria for acceptance/rejection, define the process to be used, and specify the measuring and test equipment that is to be used?
- Quality Management Plan: Do you periodically review your data quality system to see that it is up to date and appropriate?
- Procurement Management Plan: Is an industry recognized mechanized support tool(s) being used for Service Delivery project scheduling & tracking?
Step-by-step and complete Service Delivery Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Service Delivery project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Service Delivery project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Service Delivery project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Service Delivery project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Service Delivery project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Service Delivery project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Service Delivery project with this in-depth Service Delivery Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Service Delivery projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Service Delivery and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Service Delivery investments work better.
This Service Delivery All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.