Help Desk: The make or break point
The point of first customer contact, your help desk, can boost or dent your corporate image. Well managed, it can add to your customers’ perception of the levels of service and professionalism of your business. It can go a long way to enhance the image of your business and the credibility of your products.
With tool support, you can make it happen
Customer support teams today are highly skilled, pro-active professionals who need efficient service management tools so they meet the highest standards of service that your business requires for its customers. Emereo Service Management suite provides you with the right tools to do this. Our ITIL® based integrated service management modules incorporate the principles of best practice so you can:
•    Easily and quickly access incident, problem, change and configuration modules
•    Empower your help desk and customer support teams
•    Access outstanding service incidents quickly
•    Determine customer satisfaction levels
•    Use the automated workflow design to ensure highest levels of service support and delivery

Categories: News

Related Posts

News

ITIL PREDICTIVE ANALYTICS REPORT

  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…

News

Cybersecurity PREDICTIVE ANALYTICS REPORT

Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…

News

Storage Technologies PREDICTIVE ANALYTICS REPORT

  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…