Save time, empower your teams and effectively upgrade your processes with access to this practical Service-level management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service-level management related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Service-level management specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Service-level management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service-level management improvements can be made.
Examples; 10 of the standard requirements:
- Command Center. In a crisis, the role of a command center is to coordinate recovery efforts by assessing damage, assigning tasks and tracking progress. Where is the command center?
- Do you include a process that, depending on the event and the availability of staff, you can prioritize the business services to be recovered and the needed recovery personnel?
- The plan may also include ideas for community outreach. If it is an all encompassing disaster, is there any role the organization might play in assisting the community?
- Service level agreement – assess each vendor for the level of future service and support that others offer. What does it cost for the level of service that you require?
- Customization – Web based software must often be used without customization. If this is the case, will the application meet the requirements in its standard form?
- Describe your solutions failover capabilities. For example, if your MDM server fails, does it revert elegantly to a hot standby and backup solution?
- For virtual licensing metrics, is the license metric bound to physical host processors only, or does each (VM) have to be licensed?
- What, if any, exceptions exist for disaster recovery, evaluation, installation, test/development, and migration activities?
- Have you been delaying DR drills due to insufficient resources or due to worries about impact to production?
- Would there be loss of good will, poor public image and embarrassment for non-performance of this function?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Service-level management book in PDF containing requirements, which criteria correspond to the criteria in…
Your Service-level management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Service-level management Self-Assessment and Scorecard you will develop a clear picture of which Service-level management areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service-level management Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service-level management projects with the 62 implementation resources:
- 62 step-by-step Service-level management Project Management Form Templates covering over 6000 Service-level management project requirements and success criteria:
Examples; 10 of the check box criteria:
- Executing Process Group: On which process should team members spend the most time?
- Project or Phase Close-Out: Does the lesson educate others to improve performance?
- WBS Dictionary: Is work progressively subdivided into detailed work packages as requirements are defined?
- Risk Audit: Is there a clear procedure for reporting accidents/injuries?
- Activity Duration Estimates: Are processes defined to monitor Service-level management project cost and schedule variances?
- Activity Duration Estimates: A Service-level management project manager has received activity duration estimates from his team. Which does he need in order to complete schedule development?
- Scope Management Plan: Have Service-level management project team accountabilities & responsibilities been clearly defined?
- Lessons Learned: Recommendation: What do you recommend should be done to ensure that others throughout the organization can benefit from what you have learned?
- Initiating Process Group: How well did the chosen processes fit the needs of the Service-level management project?
- Team Member Performance Assessment: To what degree are the skill areas critical to team performance present?
Step-by-step and complete Service-level management Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Service-level management project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Service-level management project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Service-level management project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Service-level management project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Service-level management project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Service-level management project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Service-level management project with this in-depth Service-level management Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Service-level management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Service-level management and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Service-level management investments work better.
This Service-level management All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.