Service Management ITIL®
Service management ITIL® is changing the way IT services are perceived in the industry. Service management ITIL® is classified into two broad categories: Service Delivery and Service Support.
Service Delivery category of service management ITIL® is further divided into five areas: service level management, capacity management, continuity management, availability management and IT financial management. Likewise the Service Support category of service management ITIL® has six functional areas: configuration management, incident management, problem management, change management, service desk and release management.
Service management ITIL® standardizes the frame work of IT based service management and thus reduces TCO and operations cost while giving a boost to ROI through enhanced client satisfaction.