The Service Operation lifecycle phase is primarily focused on the management of IT Services that ensures effectiveness and efficiency in delivery and support.

Successful Service Operation requires coordination and execution of the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service Operation is also responsible for ongoing management of the technology that is used to deliver and support services.

One of Service Operation’s key roles is dealing with the conflict between maintaining the status quo, adapting to the changing business and technological environments and achieving a balance between conflicting sets of priorities.

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