The Service Strategy phase is concerned predominantly with the development of capabilities for Service Management, enabling these practices (along with the IT organization in general) to become a strategic asset of the organization. The guidance provided by the volume can be summarized as:

  • Understanding the principles of Service Strategy.
  • Developing Service Strategy within Service Management.
  • Developing strategies for services and services for strategies.
  • How strategy affects the Service Lifecycle.
  • Strategies for organizational and cultural change.
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