Collaborate closely with product, development and Ops team to ensure that the designed solution responds to non functional requirements as availability, performance, cost, security, maintainability and achieve speed to market and quality to Engineering departments.

More Uses of the Service Transition Toolkit:

  • Ensure all parties adopt a common framework of standard reusable processes and supporting systems in order to improve the effectiveness and efficiency of the integrated planning and coordination activities.
  • Serve as the primary connection between IT solution delivery and the business and process stakeholders, representing IT and promoting IT solutions and capabilities.
  • Follow the change management procedure and other standard practices in installing, configuring and supporting databases and related items in test and production environments.
  • Provide overall support to new accounts to ensure clients receive highest level of service during on boarding phase; transition to account management and ensure an effective Service Transition.
  • Ensure the deployed release and the resulting service meets customer expectations, and that IT operations are in place and capable of supporting the new service.
  • Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings by identifying and documenting business requirements on software.
  • Oversee: governance ensure the governance adherence even beyond go live phase up until the project is stabilized from operations, management and customer standpoint.
  • Assure your organization communicates update/changes in process policies, standards, processes and procedures to all necessary organizations, executing process activities/tasks.
  • Head: review the outcomes of the implementation project to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction.
  • Confirm your organization continuous improvement and control after the initial process is implemented, the process management monitors for improvement opportunities and mitigation plans to address any risks.
  • Manage relationships with technology partners and primary contacts (sales leader) to ensure strict alignment and effective collaboration resulting in true partnership from technology partner point of view.
  • Be accountable for advising key stakeholders through the sales cycle, developing relationships and credibility by engaging directly with prospects in selling activities to determine project scope and deployment approach.
  • Ensure strict commercial change control to manage deviations, driving the implementation revenue and creating awareness of upsell opportunities in coaching team members.
  • Engage internal and external stakeholders throughout the change process to ensure compliance and comprehensive communications related to all upcoming changes.
  • Be certain that your organization is driven and takes the initiative to recognize opportunities to penetrate new market, takes advantage of all important opportunities to increase market share and takes intelligent risks.
  • Ensure service uptime is prioritized and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLAs and reporting metrics in place.
  • Identify, manage and control risks, to minimize the chance of failure and disruption across transition activities and ensure that Service Transition issues, risks and deviations are reported to stakeholders and decision makers.
  • Itil knowledge for methods and processes (IT service strategy, service design it, it Service Transition, service operation it, it continual service improvement), service level agreement.
  • Coordinate with Service Transition and operations to manage the configuration and lifecycle of production assets used or reserved for use in the enterprise.
  • Ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change related incidents upon service quality, and consequently improve the day to day operations of your organization.
  • Develop and apply expertise to build, integrate and test models of operational performance and/or that replicate issues encountered in operational environments.
  • Help to reset sectors priorities to ensure new Enterprise Solutions service introduction while ensuring business as usual execution across multiple initiatives.
  • Ensure that systems, processes, and methodologies are maintained and monitor and evaluate the efficiency and effectiveness of infrastructure service delivery methods and procedures.
  • Lead: actively contribute to the development of existing and new IT process and procedures to enhance Service Transition and service operation lifecycle stages.
  • Be accountable for ensuring that the Service Transition process is fully executed by the provider and provides feedback into the existing Change, Release and Deployment management processes.

 

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