Save time, empower your teams and effectively upgrade your processes with access to this practical ServiceTonic Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ServiceTonic related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated ServiceTonic specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the ServiceTonic Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 707 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ServiceTonic improvements can be made.
Examples; 10 of the 707 standard requirements:
- What are current ServiceTonic Paradigms?
- Would you rather sell to knowledgeable and informed customers or to uninformed customers?
- Are there any specific expectations or concerns about the ServiceTonic team, ServiceTonic itself?
- Is new knowledge gained imbedded in the response plan?
- Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
- Are there recognized ServiceTonic problems?
- Did my employees make progress today?
- What is the control/monitoring plan?
- Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organization’s ability to leverage the new ServiceTonic in a volatile global economy?
- What is the recommended frequency of auditing?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the ServiceTonic book in PDF containing 707 requirements, which criteria correspond to the criteria in…
Your ServiceTonic self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the ServiceTonic Self-Assessment and Scorecard you will develop a clear picture of which ServiceTonic areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough ServiceTonic Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ServiceTonic projects with the 62 implementation resources:
- 62 step-by-step ServiceTonic Project Management Form Templates covering over 6000 ServiceTonic project requirements and success criteria:
Examples; 10 of the check box criteria:
- WBS Dictionary: All CWBS elements specified for external reporting?
- Source Selection Criteria: What benefits are accrued from issuing a DRFP in advance of issuing a final RFP?
- Probability and Impact Matrix: During ServiceTonic project executing, a major problem occurs that was not included in the risk register. What should you do FIRST?
- Human Resource Management Plan: Are risk oriented checklists used during risk identification?
- Project Schedule: How closely did the initial ServiceTonic project Schedule compare with the actual schedule?
- Quality Management Plan: How many ServiceTonic project staff does this specific process affect?
- Stakeholder Management Plan: Does a documented ServiceTonic project organizational policy & plan (i.e. governance model) exist?
- Assumption and Constraint Log: Do the requirements meet the standards of correctness, completeness, consistency, accuracy, and readability?
- Human Resource Management Plan: Is there a set of procedures defining the scope, procedures, and deliverables defining quality control?
- Risk Audit: To what extent are auditors effective at linking business risks and management assertions?
Step-by-step and complete ServiceTonic Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 ServiceTonic project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 ServiceTonic project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 ServiceTonic project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 ServiceTonic project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 ServiceTonic project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 ServiceTonic project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any ServiceTonic project with this in-depth ServiceTonic Toolkit.
In using the Toolkit you will be better able to:
- Diagnose ServiceTonic projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in ServiceTonic and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make ServiceTonic investments work better.
This ServiceTonic All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.