A CRM system should be very simple. This is to allow employees to easily grasp the tools and functions of the CRM software. If the company sales force would able to quickly learn and understand the basic operation of the CRM software, then there would be no need for further training. The entire work force can also immediately start their business integration activities which could boost productivity and efficiency.
Start up companies can also use simple CRM system in order not to overdraft their operating budget. Usually, the simplest CRM system are those web based applications that are hosted for the company. Companies that have less than a hundred sales force should take advantage of web based CRM applications because they are cheaper and only require an Internet connection. Web based CRM system provider will give each registered employee a unique username to access the CRM application. In this way, employees could access their accounts anywhere. Web based CRM tools are also easy to understand because it uses standard web functions and interface. There is no need for employees to undergo formal training to learn the basic operation of their hosted CRM suite.
Other options for simple CRM systems include stand alone software that can be customized by the user. This kind of CRM application provides greater control to users. This would enable CRM system users to utilize just the basic functions they need and remove from the interface some tools and icons. Employees then could work faster because they have customized the functions of their CRM software. This adds to the efficiency of the system which will eventually result to higher productivity.