“No man is an island”.

This phrase comes from a longer quotation by John Donne (1572-1631). The general meaning is that human beings do not thrive when isolated from others; we are all connected and therefore events and changes affecting one human being affects us all.

Although abstract, this concept provides an engaging way in which a service provider should approach the management of IT services. Like the original quote, no service provider is an island, so events and changes affecting their customers and suppliers will in turn have some consequence for them.

What does this mean for IT Service Management? Based on this principle, we need to ensure that we carefully evaluate, select, manage and review any suppliers who will be involved in some way in the delivery and support of IT services, and be sure to develop and foster the relationship in a mutually beneficial way. As many organizations have found out recently, the death of a supplier (caused by economic downturn) may mean their own future could be short lived.

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