Save time, empower your teams and effectively upgrade your processes with access to this practical System Center Service Manager Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any System Center Service Manager related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated System Center Service Manager specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the System Center Service Manager Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 953 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which System Center Service Manager improvements can be made.
Examples; 10 of the 953 standard requirements:
- It is no secret that to even get close to the process integration that itil suggests as good practice, it is critical to consider workflow automation and tool requirements; however, that being said, have you also considered that underpinning these processes is data?
- Can basic failures in contract administration such as: late payment to suppliers and sub-contractors, lack of payment notices, poor change control and lack of final account information be improved upon if the IT systems are improved?
- Of the PII incidents reported, how many were reported within the prescribed time frame for their category, according to the time frames established by US-CERT and/or OMB Memorandum(s) (IR-6)?
- Is it your intention to create maximo service requests from the banner interface or from a maximo work order directly not utilizing the service request module in maximo?
- Does the state have the authority under current laws to charge at-fault motorists for the time and materials required to clear an incident and repair any damage to the roadway?
- Can request forms be tailored to the type of service requested (e.g., by prompting for account information only if service is billable, MFD only, phone only, etc.)?
- Are configuration/change controls in place to prevent unauthorized modifications or additions to source code and related documentation?
- What might you recommended as an interim solution for continuity of clinical functions when real-time data sources are unavailable?
- Are Forensic investigations of security incidents possible, for example, who accessed my application yesterday at 2 AM?
- Can we do forensic investigations of security incidents (for example, who accessed my application yesterday at 2 AM?
- The workbook is the latest in-depth complete edition of the System Center Service Manager book in PDF containing 953 requirements, which criteria correspond to the criteria in…
Your System Center Service Manager self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the System Center Service Manager Self-Assessment and Scorecard you will develop a clear picture of which System Center Service Manager areas need attention, which requirements you should focus on and who will be responsible for them:
- Gives you a professional Dashboard to guide and perform a thorough System Center Service Manager Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage System Center Service Manager projects with the 62 implementation resources:
- 62 step-by-step System Center Service Manager Project Management Form Templates covering over 6000 System Center Service Manager project requirements and success criteria:
Examples; 10 of the check box criteria:
- Scope Management Plan: What is the most common tool for helping define the detail?
- Project Scope Statement: Are there completion/verification criteria defined for each task producing an output?
- Team Directory: Timing: when do the effects of communication take place?
- Quality Management Plan: Are there procedures in place to effectively manage interdependencies with other System Center Service Manager projects / systems?
- Procurement Audit: Were any additional works or deliveries admissible, without recourse to a new procurement procedure?
- Project Management Plan: Are comparable cost estimates used for comparing, screening and selecting alternative plans, and has a reasonable cost estimate been developed for the recommended plan?
- Cost Management Plan: Have all documents been archived in a System Center Service Manager project repository for each release?
- Probability and Impact Matrix: Were there any System Center Service Manager projects similar to this one in existence?
- WBS Dictionary: Are retroactive changes to direct costs and indirect costs prohibited except for the correction of errors and routine accounting adjustments?
- Activity Duration Estimates: What is the critical path for this System Center Service Manager project and how long is it?
Step-by-step and complete System Center Service Manager Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 System Center Service Manager project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 System Center Service Manager project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 System Center Service Manager project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 System Center Service Manager project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 System Center Service Manager project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 System Center Service Manager project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any System Center Service Manager project with this in-depth System Center Service Manager Toolkit.
In using the Toolkit you will be better able to:
- Diagnose System Center Service Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in System Center Service Manager and put process design strategies into practice according to best practice guidelines
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make System Center Service Manager investments work better.
This System Center Service Manager All-Inclusive Toolkit enables You to be that person: