IT Service Desk: Does the service desk provide a status update to the customer on the closure of incidents?

Too many customer service requests requiring creation of fulfillment incidents, projects, and, or human intervention resulting in delays and an unfavorable experience overall, in a typical service desk environment, all systems and applications that the service desk manages are input as configuration management items, also, the first goal of the Read more…

Identity and Access Management: Where can a security manager go to get identity information about all users across all systems?

With the dissolving enterprise perimeter and the mandate for single-identity customer experiences, intelligent identity is the foundation for increasing the value of digital business initiatives, it can be implemented across your organization for all identities and use cases — consumer, workforce, and things, besides, gain complete visibility into data, and Read more…