Since quality customer service plays a critical role in a companys ability to maintain business relationships with customers and protect its brand, ensuring that call center agents have the necessary skill sets at the appropriate level is a critical factor in ensuring business success, you have a long history of Read more…
Some talent management software vendors have grown into the human capital management market by packaging core HCM functions with talent management products as an end-to-end HCM suite, you like to think of talent management as supply-chain management for people – just as the purchasing function created an integrated process for Read more…
Stakeholders in development of the integration strategy as well as the post-merger operating strategy, the post-merger integration phase is one of the most difficult phases of the merger and acquisition process because there would be differences in organizations involved—differences in strategies, differences in culture, differences in information systems, and so Read more…
Change control is of particular importance when the project is part of a larger programme or portfolio because the consequential effects of unmanaged change may be far-reaching within the planned change environment and to business-as-usual activities, but, there is a transition period, a psychological process, which people must pass through Read more…
Talent Acquisition is about the ability to determine activities and projects toward measurable goals and standards, setting these in collaboration with others so as to arrive at a clear understanding and elicit commitment, deputy heads need to to set specific objectives for leadership development activities, arrayed in terms of the Read more…