Experience Management: What are the obstacles preventing your organization from delivering a good customer experience?

You should also seek to recognize the efforts of your customer service teams who deliver high levels of customer experience and satisfaction, customer analytics refers to the processes and technologies that give organizations the customer insight necessary to deliver offers that are anticipated, relevant and timely, consequently. In summary, there Read more…

IT Asset Management Security: How long does it take to update the software asset inventory once a software asset is authorized?

Inventory processes for software asset management would be considered part of configuration management when the scope of the program is information technology service management, it asset management is also sometimes dubbed it inventory management due to the role and process dealing with the cataloging of hardware and software inventory. As Read more…

Cost allocation: Can every stakeholder clearly agree with, support, and draw a line to the structural components and cost allocations aligned to mission or functional area?

Policies relating to the appropriate roles and contributions of entities that carries out one-stop partner programs within the one-stop delivery system, including approaches to facilitating equitable and efficient cost allocation in the system, eventually, the implementing organization reduced the project scope so as to fit the project costs within the Read more…

infrastructure and data center: Does it support the strategic direction of your organizations transport architecture, organization architecture, and data center architecture and applications?

Whether it is delivering applications to end-users or deploying a dynamic web application, the cloud provides IT organizations with the scalability, ease of management, and the operational cost model to deliver quality services to customers through an entirely different model than what was seen in traditional data center deployments, alternatively, Read more…