BPO: How do you determine the key elements that affect BPO workforce satisfaction? how are these elements determined for different workforce groups and segments?

Save time, empower your teams and effectively upgrade your processes with access to this practical BPO Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any BPO related project. Download the Toolkit and in Three Steps you will be guided from idea to Read more…

BPO Self-Assessment: Have the types of risks that may impact BPO been identified and analyzed?

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in BPO assessment. ‘The tool is great for reporting and has really allowed effective decision making.’ – Associate Director, IT PMO in the Manufacturing Industry ‘Excellent. Very pleased with ease of use Read more…

BPO Self-Assessment: What is our BPO Strategy?

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in BPO assessment. ‘The Art of Service’s self assessment allows us to make analytics available to all users with our environment while maintaining appropriate security.’ – Analytics Consultant in the Finance Industry Read more…

BPO Self-Assessment: What are your most important goals for the strategic BPO objectives?

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in BPO assessment. ‘Solid product for explorative data visualization, with variety of filtering, maps, drill through reports visually appealing and instantly available. Desktop product was easy to install and deploy reports within Read more…