BPO Self-Assessment: Will BPO deliverables need to be tested and, if so, by whom?

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in BPO assessment. ‘The self-assessment gives business units the power to explore their own processes and activities, create their own dashboards without IT involvement. We have a dedicated person running self-assessment workshops Read more…

BPO Self-Assessment: Who is the main stakeholder, with ultimate responsibility for driving BPO forward?

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in BPO assessment. ‘Has greatly improved our ability to publish and distribute analytics content to end-users’ – Director, Business Intelligence, IS in the Healthcare Industry ‘The Art of Service self assessment is Read more…

BPO Self-Assessment: Recommendations for bpo providers?

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in BPO assessment. ‘Amazing that it’s possible for non-IT folks to be able to implement such a productive tool.’ – Analytics Manager in the Services Industry ‘Superior Visualization engine; Statistical thought process Read more…

BPO Self-Assessment: How can we incorporate support to ensure safe and effective use of BPO into the services that we provide?

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in BPO assessment. ‘The Art of Service’s Self-Assessments are extremely easy to work with, and have a variety of deployment options.’ – Director, EIM in the Healthcare Industry ‘The Art of Service Read more…

BPO Self-Assessment: Does BPO systematically track and analyze outcomes for accountability and quality improvement?

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in BPO assessment. ‘The Art of Service has been a a great partner/vendor from the first day on. They provided us with all the necessary information during the decision making process just Read more…