Transparency and Traceability: Does your current organization have policies and procedures in place to respond to a data breach involving personal data?

If your organization asks you to do something against your personal code of conduct, refuse, the current model focuses on the description needed by a service consumer to understand what the service does, under what conditions the service will do it, how well the service does it, and what steps Read more…

Experience Management: What are the obstacles preventing your organization from delivering a good customer experience?

You should also seek to recognize the efforts of your customer service teams who deliver high levels of customer experience and satisfaction, customer analytics refers to the processes and technologies that give organizations the customer insight necessary to deliver offers that are anticipated, relevant and timely, consequently. In summary, there Read more…

Experience Management: Where are you in terms of implementing better customer experience management?

Decentralized management is the opposite – the upper levels of management transfers the decision-making processes onto lower levels, and even to individual employees, to build loyalty, customer experience management blends the physical, emotional and value elements of an experience into one cohesive experience. In like manner, you can choose your Read more…