Documents

Customer Experience: How do you drive your operations hour-to-hour around maximising customer experience and reducing revenue loss and churn due to poor quality ?

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Experience related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Documents

Customer Experience: What does it mean when you say services are intangible and how do marketers of services overcome the problems associated with intangibility?

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Experience related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Documents

Customer Experience: How do they currently feel about the customer experience, what do customers expect, what do they particularly value and what do they not want?

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Experience related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Documents

Customer Experience: What fees should be assessed on customers who elect the opt-out option and should the fees be assessed on a permeter or per-location basis?

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Experience related project. Download the Toolkit and in Three Steps you will be guided from Read more…