Documents

Customer Experience: Is the bpo business process outsourcing market destined to shrink as backend systems become increasingly automated and as customers increasingly use mobile payment systems?

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Experience related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Documents

Customer Experience: What fees should be assessed on customers who elect the opt-out option and should the fees be assessed on a permeter or per-location basis?

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Experience related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Documents

Customer Experience: Do superior perceived customer experiences at Apple transfer to customer expectations of mobile telecom operators, clothing retailers, or restaurants?

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Experience related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Documents

Customer Experience: Accurate, user-centric customer experience metrics are the basis of successful CEM implementation, but what exactly should be measured?

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Experience related project. Download the Toolkit and in Three Steps you will be guided from Read more…