IT Service Desk: Is the management of service desk/supplier relationships been formally assigned to a role within the service desk?

Projects and requests will involve installing, diagnosing, repairing, maintaining hardware and software in the end user environment to ensure optimal workstation and peripheral performance, the first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business Read more…

alternative risk transfer: What framework is needed for reinsurance to fulfil its role?

The business model of reinsurance broking is evolving fast, with organizations now demanding everything from the latest analytics software and risk modelling support to access to alternative risk transfer structures and alternative capital suppliers, while established risk techniques based on retention, transfer, and hedging comprise the core of active risk Read more…