Incident Management: What type of triage system is currently in place?

Effective and efficient management of incidents involves a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities, incident management allows you to monitor and resolve service disruptions quickly and efficiently by allowing you to focus on what is important from a broader management perspective (incidents) rather than Read more…

IT Infrastructure and Business Application Monitoring: Who is responsible for managing and monitoring infrastructure access (list management)?

IT Infrastructure and Business Application Monitoring infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of your enterprise it environment, risk management is the practice of identifying, measuring, reporting on and appropriately managing the risks that could impact your organization governance Read more…

IT Service Desk: What are the key objectives that are central to your organizations overall future success, and how does it go about evaluating its achievement for each of objectives?

A service desk is a set of services that offers the ability to manage and solve all the potential incidents in a holistic manner, including the attention of new requirements related to information systems and, or the IT infrastructure, manages your enterprise service desk operations to business customers and end-users. Read more…