Shared Services Center: How will you ensure policy and procedures are followed?

Before jumping into the implementation of your shared services project, assess your customer requirements and your current people, process, and technology capabilities to assess whether your organization is ready to implement a shared services model, performing shared services is defined as consolidating and redesigning selected internal support services and functions Read more…

IT Service Desk: Does the solution enable integration with IT management systems as service desk, workload automation, change management, incident management, and native workflow solutions?

The aim of the review is to support prospective buyers with their selection process by providing features to consider when selecting service desk tooling and highlighting key competitive differentiators between products, incorporating ai, automation, digital assistants, and bots can make operations more efficient and make agents more productive, correspondingly, itsm Read more…