IT Service Desk: Does the service desk provide a status update to the customer on the closure of incidents?

Too many customer service requests requiring creation of fulfillment incidents, projects, and, or human intervention resulting in delays and an unfavorable experience overall, in a typical service desk environment, all systems and applications that the service desk manages are input as configuration management items, also, the first goal of the Read more…

EU-US Privacy Shield: Is your privacy policy easily available to customers and potential customers?

You may selectively share customer information, including names and mailing addresses, with reputable third parties and organizations whose products and services you think may interest you if the customer information is independently obtained by you (that is, if the information is received from sources other than your financial institution), if Read more…