Do you need to use a particular vendor

IT Vendor Management Do you need to use a particular vendor? Oversee outsourced Call Center vendor to ensure contract employees are maintaining all attendance, production, and quality standards. What is necessary to ensure the success of your vendor risk management efforts? Oversee that your company notifies business owners if BIA Read more…

How do you get buy in from upper management

IT Vendor Management How do you get buy in from upper management? Oversee that your strategy is Merchandising/Marketing mindset. Can the solution work with other Security Information Management technologies? Cloud Migration Hybrid Cloud automation technologies. How does management provide for an appropriate method of selecting the changes to be made Read more…

Why does vendor performance matter

IT Vendor Management Why does vendor performance matter? Provide coaching and solutions on matters related to employee performance and team effectiveness. What service levels will the vendor provide? To drive performance to exceed agreed (internal) customer service levels and continually push the barriers to deliver improvements in (internal) customer service Read more…