Customer Journey Analytics: How is your organization sharing and mining data to predict customer needs, behaviours and journeys?

That are redistributing power, wealth, competition and opportunity around the globe, the disruptive innovations, radical thinking, new business models and resource scarcity that are impacting every sector, you enable organizations to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all Read more…

Customer Journey Analytics: Do your customers have or use email?

There are individual-level factors, which are the factors that are influenced by individual employees, and organization-level factors, which have more to do with your organizational climate, email tracking provides you with valuable insight into your email interactions with contacts, networks, customers, or prospects. Also, advanced customer journey analytics platforms integrate Read more…