Knowledge-Centered Support: Do we do this…As you approach the front desk, the Customer Service professional stops what he is doing, makes eye contact with you, offers a warm smile, and asks, hello, how may I help you?

Save time, empower your teams and effectively upgrade your processes with access to this practical Knowledge-Centered Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Knowledge-Centered Support related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Knowledge-Centered Support: Do we do this…As you approach the front desk, the Customer Service professional stops what he is doing, makes eye contact with you, offers a warm smile, and asks, hello, how may I help you?

Save time, empower your teams and effectively upgrade your processes with access to this practical Knowledge-Centered Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Knowledge-Centered Support related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Knowledge-Centered Support: Have all stakeholders been consulted regarding needs from the User Support provision in terms of both necessary and desired requirements?

Save time, empower your teams and effectively upgrade your processes with access to this practical Knowledge-Centered Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Knowledge-Centered Support related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Knowledge-Centered Support: And once again, the same issues are being raised: how does the agency reduce support costs for operational applications that are accessed from personal devices?

Save time, empower your teams and effectively upgrade your processes with access to this practical Knowledge-Centered Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Knowledge-Centered Support related project. Download the Toolkit and in Three Steps you will be guided from Read more…

Knowledge-Centered Support: How can you minimize the number of new information repositories springing up within your organization?

Save time, empower your teams and effectively upgrade your processes with access to this practical Knowledge-Centered Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Knowledge-Centered Support related project. Download the Toolkit and in Three Steps you will be guided from Read more…