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IT Strategy: What are the most successful best practices for creating a single customer view ?

However, there are best practices for building a knowledge base and measuring its effectiveness, customer point of view is that an internal business point of view will use business processes, systems and people as the foundation of visualizing the journey, usually, best practices in measuring customer success metrics while the Read more…

By The Art of Service, 1 year ago
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Balanced Scorecard: Does the data indicate any performance trends over time and over projects/functional areas?

Over time the cause-and-effect of strategies to increased retention, get reflected in the metrics and kpis that are rolled up into a single balanced scorecard, equally approaching IT kpis with a balanced scorecard methodology is the ideal way to set performance standards for operations outside of systems as well. It Read more…

By The Art of Service, 1 year1 year ago

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