PHR: Do we phrase questions simply and avoid the use of closed-ended questions that require a yes or no? do we Watch our customer’s nonverbal responses in order to gauge his or her reactions to our questions? Some cultures believe that questioning someone is intrusive and therefore avoid it. This is especially true if the questions involve personal information eg How is your family?

Save time, empower your teams and effectively upgrade your processes with access to this practical PHR Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any PHR related project. Download the Toolkit and in Three Steps you will be guided from idea to Read more…

PHR: Do we phrase questions simply and avoid the use of closed-ended questions that require a yes or no? do we Watch our customer’s nonverbal responses in order to gauge his or her reactions to our questions? Some cultures believe that questioning someone is intrusive and therefore avoid it. This is especially true if the questions involve personal information eg How is your family?

Save time, empower your teams and effectively upgrade your processes with access to this practical PHR Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any PHR related project. Download the Toolkit and in Three Steps you will be guided from idea to Read more…