Service Desk: Is fixing a customer help desk process that requires rapid retrieval of information and expertise location to resolve a customer issue going to have the highest payback?

Users, stakeholders receive a high level of customer service to address high priority requests timely and to deliver new and enhanced solutions quickly, according to priorities set by the stakeholders, customer excellence requires attention to product and service features as well as to interactions with customers. In summary, organizations can Read more…

Certified Management Consultant: How do you apply appropriate diagnostic tools to determine the current position of the client?

Therefore a management consultant should always aim to view specific (and often narrow) problems, requiring the intervention of a specialistmanagement consultant should always aim to view specific (and often narrow) problems, requiring the intervention of a specialist. Likely ADDITION Apply necessary project management skills required to implement change in processes, Read more…