IT Service Desk: Does the service desk provide a status update to the customer on the closure of incidents?

Too many customer service requests requiring creation of fulfillment incidents, projects, and, or human intervention resulting in delays and an unfavorable experience overall, in a typical service desk environment, all systems and applications that the service desk manages are input as configuration management items, also, the first goal of the Read more…

Demand Planning: What money management advice does your organization provide for its customers?

Strategic management is the comprehensive collection of ongoing activities and processes that organizations use to systematically coordinate and align resources and actions with mission, vision and strategy throughout your organization, in order to start up or even run a successful business, you will need excellent knowledge in financial management, similarly, Read more…