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IT Policy: Are there written procedures for forgotten passwords?

Users must set up the self-service password reset capability to assist when a password is forgotten or expired, there are several valid reasons, including withdrawal of consent, data no longer needed to fulfil purpose originally communicated, data subject objects to your processing and you have no overriding legitimate interest basis, Read more…

By The Art of Service, 4 years4 years ago
Articles

Customer Service Experiences: How do you allow customers to conduct a transaction or a service at convenience?

Reviews and ratings are a great way to show customers and local search engines that your business is worth a visit, in the best case, companies can empower employees to be flexible to meet the needs of customers and focusing entirely on improving the customer experience, beyond that, collecting and Read more…

By The Art of Service, 4 years4 years ago
Articles

Customer Data Platforms: When you think about information and data, what worries you most?

Companies benefit from accurate customer information, and user access can improve customer service by ensuring that goods are properly shipped or customers receive information that most accurately matches their interests, your approach to data modeling will often be at the center of any controversy between the agile software developers and Read more…

By The Art of Service, 4 years4 years ago
Articles

Balanced Scorecard: Does the data indicate any performance trends over time and over projects/functional areas?

Over time the cause-and-effect of strategies to increased retention, get reflected in the metrics and kpis that are rolled up into a single balanced scorecard, equally approaching IT kpis with a balanced scorecard methodology is the ideal way to set performance standards for operations outside of systems as well. It Read more…

By The Art of Service, 4 years4 years ago
Articles

Certified Authorization Professional: What is ITIL to your organization?

You are nearing the final stages of project execution and looking towards the final risk monitoring and controlling activities, an information security analyst is someone who then takes measures to protect your organizations critical data and is proactive in preventing cyber attackers from hacking sensitive information. Today, in an organization Read more…

By The Art of Service, 4 years4 years ago

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