Customer Requirements: How does your Top Management representative communicate the importance of meeting customer requirements?

Your customer satisfaction KPI is like a vital sign for your business, improve it and you improve the overall health of your venture. In addition, understanding the importance of good customer service is essential for a healthy business in creating new customers, keeping loyal customers, and developing referrals for future Read more…

Supplier Performance Management: Have completed the registration process – what are the next steps?

Your registration, pre-qualification and risk management model is developed by buyers within specific industry sector communities, making it an effective way to on-board and manage suppliers, any process usually has several stages or steps that add value by transforming inputs to products or services, also, contract management, sometimes referred to Read more…

Supplier Performance Management: How do you manage supplier quality?

Supplier performance management brings together the components of supplier segmentation, risk management, metrics management, and consequence management, to actively manage important supplier relationships in a consistent, objective method that provides actionable data resulting in informed decisions on supplier selection, the director of strategic sourcing is the key decision maker if Read more…