Workforce Management

Workforce management: The current general methods and processes related to reporting are also important. What are reported, how often, who does the reporting and who receives them?

Save time, empower your teams and effectively upgrade your processes with access to this practical Workforce management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Workforce management related project. Download the Toolkit and in Three Steps you will be guided from Read more…

By poster, ago

Workforce management: Does your center ever use former agents (reserve teams) who have moved on to other areas in the company to help handle customer contacts during volume spikes/peak periods?

Save time, empower your teams and effectively upgrade your processes with access to this practical Workforce management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Workforce management related project. Download the Toolkit and in Three Steps you will be guided from Read more…

By poster, ago

Workforce management: Does your WFM system feature an agent input/self-service component (i.e., can agents via their PC or a dedicated kiosk submit scheduling preferences, request time off, trade shifts, etc.)?

Save time, empower your teams and effectively upgrade your processes with access to this practical Workforce management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Workforce management related project. Download the Toolkit and in Three Steps you will be guided from Read more…

By poster, ago

Workforce management: Does your WFM system allow you to input data relating to special events (mailshots, billing cycles, etc.) and automatically adjust the forecasts accordingly?

Save time, empower your teams and effectively upgrade your processes with access to this practical Workforce management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Workforce management related project. Download the Toolkit and in Three Steps you will be guided from Read more…

By poster, ago

Workforce management: Is there a feature for automating schedule requests, approvals, changes, and notifications, so that your staff can focus on revenue-generating tasks rather than clerical details?

Save time, empower your teams and effectively upgrade your processes with access to this practical Workforce management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Workforce management related project. Download the Toolkit and in Three Steps you will be guided from Read more…

By poster, ago