ITIL That is the way that ITIL sees it

Configuration Management Tutorial Configuration management tutorials generally focus on Software Configuration Management, but more and more we see organizations moving away from this limiting approach, toward a more holistic view of configuration items. That is the way that ITIL sees it.

Not only software lifecycle but also Configuration Management should be used to manage the hardware lifecycle as well. Configuration management tutorial – real advice on Scope Well the best piece of advice I can give goes in two directions – the first is towards scope, that is decide very early what is going to be included within scope and what will be out of scope. As an example all communications equipment may be in scope.

The reason this is important is that Configuration management can quickly become more of a cost than a benefit if it is not designed well from the start. Configuration Management covers the identification, recording, and reporting of IT components, including their versions, constituent components and relationships.

Items that should be under the control of Configuration Management include hardware, software and associated documentation. Configuration management tutorial – real advice on Depth The second direction is Depth – that is Configuration Items (CI’s) have relationships, parent/child as an example.

This means that we – through Configuration management – are really trying to understand how each CI relates to every other CI in the organization.

An example parent child relationship is that the Standard Operating environment is (can be) a child CI of the parent PC. Why is this important? Because I can go to any depth I wish, that is, to any level I deem necessary.

The important question to ask is – “Do I wish to manage this at this depth?” IE down to the stick of Ram? If the answer is no this level of subcomponent may be regarded as attributes rather than CI.

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