Many thanks to the many who responded about whether they place value on external suppliers who are “ITIL®ized”. There have been many and varied views in relation to this. Please allow me to share…
Most believe that yes it is advantageous for our suppliers to have an understanding of ITIL®. These are some of the reasons shared:
Steve from California says that “If they know ITIL®, then the common language acts as a bridge and definitely saves time.”
Julie from the UK believes that at a service point perspective, “it is essential that compatibility is only going to enhance quality of service management in my organization”.
Trish from Melbourne raised a definitely different perspective: she says that “Within Australia this is a fairly easy question to answer, that is – if you want to do business with the federal government. They are asking / mandating / insisting that outsourcing suppliers and IT suppliers have an ISO/IEC 20000 certification. In order to get this certification you will need to have documented evidence of the quality controls that you have for your service management processes. I found that one of the best frameworks to use to achieve this is the ITIL® framework.” – great idea to discuss in future blogs…
So, it seems that there is definitely opinions out there, and maybe our suppliers need to take note..
As Tim from Atlanta says “at the end of the day, the vendor either follows my process (e.g. integrates their processes with mine), or I find a vendor who will.
More than happy to hear differing opinions
Till next time Cheers from the ITIL® Australia Team at The Art of Service