Forrester anticipates that many organizations will continue with ITIL® v2 to gain maturity in service delivery and incorporate targeted practices from ITIL® v3 that promise to solve pressing problems or create quick wins that enhance business value.

Forrester fielded the Q3 2009 ITIL® Adoption Online Survey to 115 IT process control stakeholders — IT and line-of-business stakeholders with an interest and familiarity in IT process controls. Survey participants came from organizations with 500-plus employees across North America (70%) , Europe (19%), Asia Pacific (9%), and the Middle East (2%). For quality assurance, respondents were required to provide contact information and answer basic questions about their firms revenue and budgets.

Only a portion of the survey results are illustrated in this document. Exact sample sizes are provided in this report on a question-by-question basis and are not guaranteed to be representative of the population. Unless otherwise noted, statistical data is intended to be used for descriptive and not inferential purposes.®_version_3_adoption_not_yet_taking/q/id/56719/t/2

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