The ITIL® is a series of documents created by the UK government to promote and implement an efficient framework for IT service management (also called ITSM). This framework defines and organizes a system of network management within individual user organizations. It is devoted to establishing consistency in standards that helps businesses improve on their core competencies by letting certified ITIL® personnel handle their IT infrastructure in-house.
There are three levels under ITIL® certification. First is the Foundation Certificate, second is the Practitioner Certificate, and third is the Managers Certificate.
The Foundation Certificate is awarded to a person who understands the terms used within the world of ITIL®. It focuses upon the basic knowledge applied to Information Technology Infrastructure Library services, support and service delivery; as well as the general ITIL® philosophy and background. It is a mandatory certificate that you need to attain before you may aspire to both the Practitioner and the Managers certificates in IT Service Management.
The Practitioner Certificate focuses upon your understanding of the function of a specific process within the IT service management discipline. Having a Practitioner Certificate implies that you are a specialist in design and implementation of ITIL® procedures.
The last certificate called The Managers Certificate goes to the most experienced professionals who are involved in managerial service functions. They are responsible for the set-up and execution of ITIL® from the top down.
Relying on ITIL® will help organizations keep their costs to a minimum; assure quick results; segregate staff concerned with technical issues from those who are of a non-technical capacity; and be able to have the ability to measure technical support performance.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…