If you or your company are looking to implementing quality management initiatives, you may already looked at the ISO 9000 family of standards.  Maintained by the International Organization for Standardization (ISO), the ISO 9000 family covers standards for quality management fundamentals (ISO 9000:2000), requirements (ISO 9001:2000), and performance improvements (ISO 9004:2000).

A company can be accredited and certified in ISO 9001:2000.

Implementing ISO standards can provide your business with several benefits.  The existence of a quality management system can improve the efficiency and effectiveness of the business operations.  Wasted resources are reduced which increases profits and productivity.  Satisfaction by both employees and customers have been noted by businesses with quality management systems in place.  The ISO 9000 family provides a specific requirements to different aspects of quality management.

ISO 9000:2000 is a guidance document covering the core language of the ISO 9000 series.  If an organization wants to understand the terms and vocabulary of quality management systems, they start with this standard.  Once understanding the language,  ISO 9001:2000 takes over with requirements for a implementation of a system.  The requirements consists of:

  • Procedures covering all key processes
  • Performance monitoring of processes
  • Maintenance of quality records
  • Defect detection
  • Continual improvements

For additional support in continual improvements, ISO 9004:2000 provides hints to possible improvement activities.

For more information on specific requirements to ISO 9000 standards, see ISO’s website at www.iso.org.

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