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The ISO IEC 20000 Toolkit

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The ISO IEC 20000 Toolkit

ALL the knowledge and skills you need to meet your Information Security Management Systems standards can be found right here!

The ISO IEC 20000 Toolkit

ISO/IEC 20000: Does your organization think about it? I think a more appropriate question would be “Why wouldn’t your organization be thinking about it?”

The ISO IEC 20000 Toolkit

The two ISO 20000 standards are, of course, relatively complex documents. Both the specification and the Code of Practice require effort and commitment to both understand and implement. This can be a daunting task.

The ISO IEC 20000 Toolkit

Fortunately, however, it is possible to ease this path considerably. The standards can now be obtained together with a range of items and materials specifically designed to assist implementation and explain many of the concepts and issues. These vigilantly generated resources are intended to be of significant use, both to the beginner and the seasoned professional, and should prove valuable both initially and long into the future.

The ISO IEC 20000 Toolkit

This entire library of items included was developed by leading ITSM professionals, with countless years of experience, and supports all the key processes.

The ISO IEC 20000 Toolkit

The ISO/IEC 20000 Toolkit contains templates, presentations, and essential resources:

The ISO IEC 20000 Toolkit

The carefully created Power Point Presentations can be used to educate, as the basis for management presentations, or when making business cases for implementation.

The ISO IEC 20000 Toolkit

The supporting documents provided within this Toolkit will help you identify the areas within your organization that require the most activity in terms of change and improvement.

The ISO IEC 20000 Toolkit

Additional information and bonus material containing success secrets to embedding ISO/IEC 20000 into any organization are provided and will enable you to vastly increase your success rate.

The ISO IEC 20000 Toolkit

A Quick Look Inside-This #1 Toolkit contains:

The ISO IEC 20000 Toolkit

Building a Business Case

The ISO IEC 20000 Toolkit

Example Communication Plan Content List

The ISO IEC 20000 Toolkit

ISO 20000 Easy Explanation Factsheet

The ISO IEC 20000 Toolkit

ISO 20000 Sample Outsourcing Agreement

The ISO IEC 20000 Toolkit

ISO IEC 20000 Introduction Presentation

The ISO IEC 20000 Toolkit

ISO IEC 20000 Presentation Chapters 6-10

The ISO IEC 20000 Toolkit

ISO IEC 20000 Presentation

The ISO IEC 20000 Toolkit

Management Commitment and Co-ordination Presentation

The ISO IEC 20000 Toolkit

Mapping Responsibilities

The ISO IEC 20000 Toolkit

Metrics and Reports

The ISO IEC 20000 Toolkit

Scoping Example-Tata Communications Attains ISO 20000 and 27001 Certifications for Managed Services and Data Centers

The ISO IEC 20000 Toolkit

Terms and Definitions and Acronyms

The ISO IEC 20000 Toolkit

COBIT Factsheet

The ISO IEC 20000 Toolkit

COBIT Presentation

The ISO IEC 20000 Toolkit

ISO 9000 Easy Explanation Factsheet

The ISO IEC 20000 Toolkit

Model of a Process-based Quality Management System

The ISO IEC 20000 Toolkit

ISO 27000 Presentation

The ISO IEC 20000 Toolkit

Mapping-Terms and Usage

The ISO IEC 20000 Toolkit

ISO 38500 Easy Explanation Factsheet

The ISO IEC 20000 Toolkit

ISO 38500 Presentation

The ISO IEC 20000 Toolkit

Example-Availability Reporting

The ISO IEC 20000 Toolkit

Example-High Level Goals and KPIs

The ISO IEC 20000 Toolkit

Example-KPIs of the value of Service Management

The ISO IEC 20000 Toolkit

Examples of Service Quality Metrics

The ISO IEC 20000 Toolkit

IT Governance Metrics, Measures, and Benchmarking-ITIL

The ISO IEC 20000 Toolkit

Presentation

The ISO IEC 20000 Toolkit

Simple Six Sigma Calculator

The ISO IEC 20000 Toolkit

Six Sigma-Short Overview

The ISO IEC 20000 Toolkit

Six Sigma Defining Requirements

The ISO IEC 20000 Toolkit

Six Sigma Presentation

The ISO IEC 20000 Toolkit

Starter Kit Document

The ISO IEC 20000 Toolkit

ISO Assessment Example Chapter 3

The ISO IEC 20000 Toolkit

ISO Assessment Example Chapter 4

The ISO IEC 20000 Toolkit

ISO Assessment Example Chapter 5

The ISO IEC 20000 Toolkit

Process Summary-Budgeting and Accounting

The ISO IEC 20000 Toolkit

Process Summary-Business Relationship Management

The ISO IEC 20000 Toolkit

Process Summary-Capacity Management

The ISO IEC 20000 Toolkit

Process Summary-Change Management

The ISO IEC 20000 Toolkit

Process Summary-Configuration Management

The ISO IEC 20000 Toolkit

Process Summary-Incident Management

The ISO IEC 20000 Toolkit

Process Summary-Information Security Management

The ISO IEC 20000 Toolkit

Process Summary-Problem Management

The ISO IEC 20000 Toolkit

Process Summary-Release Management

The ISO IEC 20000 Toolkit

Process Summary-Service Continuity and Availability Management

The ISO IEC 20000 Toolkit

Process Summary-Service Level Management

The ISO IEC 20000 Toolkit

Process Summary-Service Reporting

The ISO IEC 20000 Toolkit

Process Summary-Supplier Management

The ISO IEC 20000 Toolkit

ISO 20000 FAQs

The ISO IEC 20000 Toolkit

ISO/IEC 20000 Foundation Program Overview

The ISO IEC 20000 Toolkit

ISO/IEC 20000 Professional Program M&I Overview

The ISO IEC 20000 Toolkit

ISO/IEC 20000 Professional Program Support of IT Overview

The ISO IEC 20000 Toolkit

Toolkit Roadmap

The ISO IEC 20000 Toolkit

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The ISO IEC 20000 Toolkit

The instant you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download!

The ISO IEC 20000 Toolkit

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The ISO IEC 20000 Toolkit

At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute

The ISO IEC 20000 Toolkit

in certain scenarios. That is why we give you the results without you having to do all the legwork; we do the research, the analysis, and the collating of information we find.All you have to do is take the outcome of all that work and use it as part of your project-to make it unique to your job, project, or task at hand in a way that only you can do.

The ISO IEC 20000 Toolkit

Get your hands on this ultimate resource! Everything you need to know in order to maximize on your business is right here.

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