One word best described the process behind Business Improvement Management (BPI) and that is CHANGE. BPI is a systemic approach that aims to help organizations make significant changes on how they do business through redefining strategic goals, aligning processes with these goals, determining market trends, and improving services provided to customers or stakeholders.
There are several principles behind Business Process Improvement and some of these are the following:
(a) Proper alignment of business goals Change has to be made in the system if processes do not reflect company business goals. (b) Customer value Increasing customer value is brought about by appropriate changes done in the processes to strive for more desirable results. Customer satisfaction is a key to business growth and development. (c) Establishment of business ownership The big responsibility of measuring performance and making changes on business processes lies on specific people, also called as process owners. Being in charge and leading the way in making tough decisions are expected of them so as to ensure process improvement strategies. (d) Building of control points Coming up with a set of standards, also known as benchmarks, is crucial in determining if indeed the processes are aligned with company business goals. Such control points must be realistic and attainable, but appropriate strategic changes can be made as the project progresses.
Business Process Improvement plays a big role in producing innovative products and services, all for total customer satisfaction. But then again, changes should be done repeatedly. Even perfectly running systems may encounter errors as time goes by. Process innovation should always be a top business priority.