The Role of Information Technology in Business Process Reengineering

Why is that business processes keep on changing? Can companies just adopt a single process and take it from there? For obvious reasons, business leaders can not just sit in a certain spot and not do anything to make improvements on the system. This has been the goal of certain business systems such as Business Process Reengineering or BPR, which is to make continuous improvements in terms of efficiency and quality of certain processes that exist within or across organizations. Business Process Reengineering may come in a lot of different names such as Business Process Redesign, Business Process Change Management or Business Transformation, but same concepts do apply.

Information technology plays a major role in coming up with strategic plans in redesigning business processes. Since almost everything is being run by computer systems, company employees have to undergo training just to remain competitive in preparation for certain challenges that may come along the way, given that some programs may become unreliable over time. Such disruptive technologies include: (a) Shared databases make information accessible to specific spots within the organization; (b) Wireless data communication access information while away from company premises such as doing field work and other related stuff; (c) Telecommunications network to keep the smooth flow of information across all employees; (d) Experts systems allows specific number of people do specific tasks under the same roof; (e) Automatic tracking database management is always a part of any business process to easily locate documents or files needed to carry out certain work loads; and (f) Interactive videodisk to make oneself available to potential clients as convenient as possible.

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